Data Privacy and Security

 

Garnett Keeler is passionate about communications, and just as committed to data privacy and security.

This privacy policy explains who we are, how we collect, share and use personal information about you and how you can exercise your privacy rights.

We will only use personal information we collect about you lawfully, and in accordance with the Data Protection Act 1998 and the EU General Data Protection Regulation (GDPR).

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons.

If you have any questions or concerns about our use of your personal information, please contact us on +44 (0)20 8647 4467, email privacy@garnettkeeler.com or write to us at: Garnett Keeler PR Ltd, Data Privacy and Security Team, Inver House, 37-39 Pound Street, Carshalton, SM5 3PG.

 

Who we are:

Garnett Keeler is a B2B Public Relations agency that provides a variety of PR and marketing services to clients based predominantly in the UK, Europe and the USA.

We are a company registered in England. Our company number is 1141919 and our registered office is at Acre House, 11-15 William Road, London, NW1 3ER. Our team is based at Inver House, 37-39 Pound Street, Carshalton, SM5 3PG.

 

Overview:

We collect personal information so we can provide our services to clients.

Such information is collected from the following sources:

  • Information we collect directly from you when you work with us, liaise with us on client work, attend a client event or exhibition or request more information about us, our clients or our activities.
  • We also collect information that you send us via any medium including, but not limited to, email, telephone and social media interactions.
  • Information we receive from clients: We may receive information from clients in order to provide our services. Such information may include email addresses, phone numbers, addresses, social media handles and messages.

 

Cookies Policy – Information Collected Automatically

When someone visits www.garnettkeeler.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns. We do this to find out things such as the number of visitors to the various parts of our site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. We will always make clear when we collect personal information and explain what we intend to do with it.

You can view the Google Analytics privacy policy here: www.google.com/policies/privacy/partners/

The only cookie Garnett Keeler uses is the one that remembers a user providing their acceptance of our policy.

If you do not accept our use of cookies, you can manage your settings in your browser. For example, to change settings in Google Chrome please visit: https://support.google.com/chrome/answer/95647?hl=en-GB

If you use Safari, Firefox, or another browser, check its support site for instructions.

 

Who we share your information with and why

Garnett Keeler works with a network number of trusted third-party suppliers, agencies and businesses so we can provide you the high-quality services you expect from us.

Some examples of the categories of third parties with whom we may share your data are:

  • photographers, film suppliers, event venues, journalists.

We use a third-party provider, Vuelio, as a press release distribution service. You can see their privacy policy here: http://www.vuelio.com/uk/privacy-policy/

We use a third-party provider, Sprout Social, to manage our social media interactions. You can see their privacy policy here: https://sproutsocial.com/privacy-policy/

We do not share personal information with third parties for their own marketing purposes.

We will only share your information when we are legally obliged to do so at the request of a government or law enforcement agency.

 

What is the legal basis for collecting your information?

Garnett Keeler only collects personal information to enable us to fulfil our obligations, to comply with legal requirements, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms.

Our legitimate interests are:

  • fulfilling our services at the request of clients
  • complying with legal requirements and regulations

 

Security

Garnett Keeler takes the security of our clients’ and suppliers’ personal information very seriously and takes appropriate steps to ensure your data is securely stored.

Only authorised personnel are able to access your personal information and all personal information is transferred using secure processes.

Our processes and systems are regularly reviewed to ensure they remain secure.

We only hold your personal information for as long as it is necessary for us to administer our relationship with you.

If we dispose of your information, it will be done so securely.

In the unlikely event of a security breach, you would be notified, and in accordance with the GDPR, it may also be necessary to notify the Information Commissioner’s Office (ICO).

 

Your data protection rights

Data protection legislation provides you with certain rights when it comes to the processing of your information. These rights include the right to access your information, to update incorrect information, to delete your information, to restrict processing of your information, to transfer your information and to object to its processing.

You can find further information on your data protection rights and which apply to you from the Information Commission’s Office at www.ico.org.uk

If you wish to access, correct, update or request deletion of your personal information you can do so at any time by contacting us at privacy@garnettkeeler.com. Please note, that if you submit a request to delete your personal information, this may prohibit you using our services.

If we have collected and processed your personal information with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

If you are not happy with how we collect or process your information, or you just want some further information on your rights, you can contact us using the email addresses (link) and postal address (link) above.

We will work with you to resolve any issues you may have and aim to answer any question raised by you as soon as possible. You can also make a complaint to the ICO – further information can be found at https://ico.org.uk/concerns/

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. Where we process your personal information solely on behalf of a customer, we may be legally required to forward your request directly to our client for their review/handling.

 

Data retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so – for example to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements.

When we have no ongoing legitimate business need to process your personal information, we will delete or anonymise it or, in the limited circumstances where this is not possible (for example, because your personal information has been stored in backup archives) then we will securely store your personal information and isolate it from any further processing until deletion is possible.

 

Children

We will never knowingly request personally identifiable information from anyone under the age of 16 without requiring parental consent.

contact.us@garnettkeeler.com

+44 (0)20 8647 4467

Registered in England No. 1141919

Registered office: Acre House, 11-15 William Road, London, NW1 3ER, UK